FAQ — straight answers

It depends on your move. Hourly is usually better for smaller, local moves where you've pre-packed everything yourself. Flat rate gives you budget certainty for larger or longer moves where timing is harder to predict. We'll always show you both options with real numbers so you can decide.

Photos and video show a quote specialist what they need to see: item sizes, access points, stair width, parking distance. The item-by-item method, with a photo or video confirming each piece, is what makes it possible to price accurately without anyone visiting in person. An in-person walkthrough is still available if you'd rather have one.

Your accepted quote is locked and never silently changed. That's why we're thorough upfront: confirming items by photo or video, checking access, noting every challenge before move day. If something genuinely different comes up on move day, it's recorded as an explicit change order alongside your original quote, and you'll always see what changed and why.

Yes, and we're especially honest about them. Long-distance moves have real variables: fuel, tolls, drive time, and the cost of shipping heavy or bulky items that might be cheaper to sell and replace. We'll walk you through all of it and tell you what actually makes financial sense for your situation.

Premium means full blanket and bubble wrap on every piece of furniture, special handling for fragile and bulky items, and a dedicated crew lead overseeing every stage. Affordable means the same professional crew but lighter wrapping and fewer materials, which works well if your furniture is sturdy and already packed.

Fill out the move request form, choose your estimate method, and upload what you have. A quote specialist reviews it and comes back with a full pricing breakdown in under 30 minutes: hourly vs. flat rate, service options, and honest advice on what to move. No commitment until you say go.