Terms of Service | MoveInQuote

Last updated: August 4, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") are an agreement between you and MoveInQuote, operating as [Company name] ("we", "us", "our"). By using our website, requesting a quote, or using our services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the services.

2. The Service

[Company name] is a moving-quote platform. You tell us about your move — including photos or a video walkthrough of your items — and an experienced professional personally reviews it and prepares a quote. Where a partner moving company performs the physical move, we coordinate that engagement; the moving company performing your move is responsible for the physical handling and transport of your belongings.

3. Quotes and Estimates

Quotes we provide are estimates based on the information you supply. A quote is not a binding contract unless and until it is expressly confirmed in writing as a fixed price.
A confirmed fixed price assumes the inventory and access details you provided are accurate and complete. Undisclosed items, address changes, or materially different access conditions may change the price; any change will be communicated before work proceeds.
Quotes are valid for the period stated on the quote, or 30 days from the date of issue if none is stated.

4. Payments and Deposits

Payments are processed by Stripe, our third-party payment processor. We do not store your full card details. Your payment is also subject to Stripe's terms.
A deposit may be required to reserve your move date; the deposit amount and any balance schedule are stated on your quote or booking confirmation.
Your deposit secures your booking and reserves your scheduled move date. Except as described in Section 5 or required by law, deposits are applied to your final balance; any remaining balance and other charges are handled per your final invoice.

5. Cancellations and Changes

You may cancel or reschedule your move by contacting us at [Contact email] or [Contact phone].
Deposits are refundable if you cancel 48 or more hours before your scheduled move date. Deposits are non-refundable if you cancel within 48 hours of the scheduled move date or do not appear for the move (a no-show). Any balance and other charges are handled per your final invoice.
The specific terms of your move — including the deposit amount, price, and any fees — are confirmed in your written quote or invoice.
We may cancel or reschedule for safety, legal, or operational reasons; if we cancel and cannot offer a reasonable alternative, amounts you paid for the cancelled move will be refunded.

6. SMS Messaging Program

[Company name] offers a text-messaging program covering both transactional messages — move updates, appointment and schedule reminders, quote and tracking links, and service notifications — and promotional messages, such as occasional offers. By opting in (checking the SMS consent box on our quote form, or texting an opt-in keyword to our number), you agree to receive automated text messages from us at the number you provided.

Consent is not a condition of purchase. You can use our services without agreeing to receive text messages.
Message frequency varies.
Message and data rates may apply.
Opt out at any time: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to cancel. You may receive a single message confirming your opt-out. Reply START to re-subscribe.
Help: reply HELP for help, or contact us at [Contact email] or [Contact phone].
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier's network availability.
See the SMS section of our Privacy Policy for how we handle mobile numbers and consent data — they are never sold, rented, or shared with third parties or affiliates for their marketing.

7. Your Responsibilities

Provide accurate, complete information about your move, including a full inventory and honest access details.
Do not include in your move items that are illegal, hazardous, or prohibited by the moving company (e.g. flammables, explosives, perishables) without prior written agreement.
Do not misuse the website — no unauthorized access, scraping, interference with the service, or fraudulent quote requests.

8. Third-Party Services

The services rely on third-party providers — including Stripe (payments), Twilio (SMS), Resend (email), Google (sign-in and mapping), and Cloudflare (hosting and security) — and on partner moving companies. We are not responsible for outages or acts of third parties beyond our reasonable control, though we will always work to resolve issues with your move.

9. Disclaimers

Except as expressly stated in these Terms or a written confirmation, the services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free.

10. Limitation of Liability

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total aggregate liability for all claims arising out of or relating to the services is limited to the total amount you paid us for the specific services giving rise to the claim. Claims relating to the physical handling or transport of goods are governed by the performing moving company's contract and applicable carrier-liability law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of the services.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to the arbitration agreement below, any dispute arising out of these Terms or the services that is not subject to arbitration will be resolved exclusively in the state and federal courts located in Kings County, New York, and you and we each consent to the jurisdiction and venue of those courts.

Agreement to arbitrate. Except as provided below, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the services will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees and costs, except where the applicable arbitration rules or applicable law provide otherwise.

Class-action waiver. To the maximum extent permitted by law, you and we each waive the right to participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

Small-claims carve-out; opt-out. Either party may bring an individual claim in small-claims court instead of arbitration if the claim qualifies there. You may opt out of this arbitration agreement and class-action waiver by sending written notice to [Contact email] within 30 days of first accepting these Terms; opting out does not affect any other provision of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last updated" date, and material changes will be notified where required by law. Continued use of the services after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Email: [Contact email]
Phone: [Contact phone]
Mail: [Company name], [Registered mailing address]